Lance was awesome!! I took my BMW in for body work and they took great care of my truck! I’m very satisfied with the quality repairs. Highly recommended and very timely as well.
Carlo Gobba
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October 13, 2022
Wow- What a great business! We had our car vandalized recently and then we met Lance at the Collision Repair shop. He worked with our insurance company to open a claim and kept us informed throughout the entire process. Even though the part was delayed and on back order, Lance made sure our car was taped up in case of rain so we didn't have to worry in the meantime. When the part arrived, he took care of it as soon as humanly possible and with urgency. He treated us with the utmost respect as well...
These people are professional and bent over backwards to help make our situation better in any way they could. We highly recommend The Collision repair shop! Thank you again Lance!!
UPDATE: I needed a little repair to my front fender on my Slingshot and these guys came through for me yet again! Fast, effecient and a great value! I will send everyone I know here!!
Brian Connery
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July 17, 2024
They did a great job replacing the driver-side doors and repairing related damage after I got side-swiped by a truck -- and they saved me a LOT of money on my deductible. The people in the shop know what they're doing and are highly professional. The repair took longer than I would have liked, but this was, I think, mostly due to my insurance company and supply chain issues. There's a little less communication from the office than I would have wished, more communication from one of the managers than from the other -- but I'm so glad I took the car here.
Jason Weiderer
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June 05, 2024
I was quoted 3 days to fix a dent in my door. After one week they called and said it’ll take another week. When I said to put it back together because I need my vehicle back they said they couldn’t and had to replace the entire door now. Terrible.
*edit in response to theirs*
I was not informed immediately upon quoting that the door would have to be replaced, but rather a week later. This WAS at your location in July of 2022, on my 2011 ford fusion for roughly $1.5k
They also tried saying my keyless entry pad never worked because there were no wires attached so they left it off..it’s a wireless system I stuck back on and worked fine.
Update in response* you originally claimed this work was not done at your location until I provided photos, then you redacted your statement. You failed to inform me the structure of the door could be compromised prior to quoting and agreeing to repair the dent. I was informed a week later. The keyless entry was never brought up until after the work was completed and it was mentioned to me that it never worked since there were so wires. “Installing” consisted of sticking it back to the door, a toddler would’ve been qualified to “installl.
Your responses and constant changing of the story are proof enough of the lack of professionalism.
Brandon Kannou
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November 23, 2024
Great shop great prices great customer service! Lance was very helpful and made everything stress free when it came to fixing my car! I Highly recommend this place!
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836 E 9 Mile Rd, Ferndale, MI 48220, USA
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Lance was awesome!! I took my BMW in for body work and they took great care of my truck! I’m very satisfied with the quality repairs. Highly recommended and very timely as well.
Wow- What a great business! We had our car vandalized recently and then we met Lance at the Collision Repair shop. He worked with our insurance company to open a claim and kept us informed throughout the entire process. Even though the part was delayed and on back order, Lance made sure our car was taped up in case of rain so we didn't have to worry in the meantime. When the part arrived, he took care of it as soon as humanly possible and with urgency. He treated us with the utmost respect as well... These people are professional and bent over backwards to help make our situation better in any way they could. We highly recommend The Collision repair shop! Thank you again Lance!! UPDATE: I needed a little repair to my front fender on my Slingshot and these guys came through for me yet again! Fast, effecient and a great value! I will send everyone I know here!!
They did a great job replacing the driver-side doors and repairing related damage after I got side-swiped by a truck -- and they saved me a LOT of money on my deductible. The people in the shop know what they're doing and are highly professional. The repair took longer than I would have liked, but this was, I think, mostly due to my insurance company and supply chain issues. There's a little less communication from the office than I would have wished, more communication from one of the managers than from the other -- but I'm so glad I took the car here.
I was quoted 3 days to fix a dent in my door. After one week they called and said it’ll take another week. When I said to put it back together because I need my vehicle back they said they couldn’t and had to replace the entire door now. Terrible. *edit in response to theirs* I was not informed immediately upon quoting that the door would have to be replaced, but rather a week later. This WAS at your location in July of 2022, on my 2011 ford fusion for roughly $1.5k They also tried saying my keyless entry pad never worked because there were no wires attached so they left it off..it’s a wireless system I stuck back on and worked fine. Update in response* you originally claimed this work was not done at your location until I provided photos, then you redacted your statement. You failed to inform me the structure of the door could be compromised prior to quoting and agreeing to repair the dent. I was informed a week later. The keyless entry was never brought up until after the work was completed and it was mentioned to me that it never worked since there were so wires. “Installing” consisted of sticking it back to the door, a toddler would’ve been qualified to “installl. Your responses and constant changing of the story are proof enough of the lack of professionalism.
Great shop great prices great customer service! Lance was very helpful and made everything stress free when it came to fixing my car! I Highly recommend this place!