I recently visited the Jimmy John’s location and, unfortunately, my experience was marred by the behavior of the manager. I was taken aback by her rude and condescending remarks directed at her staff members. It was disheartening to witness such disrespectful treatment in a public setting, especially in front of customers.
Her comments not only created an uncomfortable atmosphere but also reflected poorly on the establishment as a whole. It is essential for management to foster a supportive environment for their employees, and her behavior was anything but that. Instead of enjoying my meal, I found myself feeling disappointed and disgusted by the blatant disrespect and inappropriate comments I observed.
This experience has led me to decide that I will no longer be visiting this Jimmy John’s location. I believe that there needs to be a thorough investigation into Crystal's management style, as such behavior is not conducive to a healthy workplace or a positive customer experience. I hope that this feedback encourages necessary changes for the betterment of both the staff and patrons in the future.
B B
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August 29, 2024
I’ve always had good experiences here, but today I witnessed what I can only assume was a manager verbally berating her employee in front of the entire shop. It was extremely uncomfortable to witness and she didn’t seem to care about publicly humiliating him, speaking to him like a child, and telling him he was a bad person. I don’t care how good the sandwiches are or how well you treat your customers, if you’re verbally abusing your staff, you don’t deserve any stars! Shame on this manager for her disgusting behavior! Nobody should be spoken to that way at any job, let alone a minimum wage sandwich shop. I’m willing to bet the turnover rate at this store is off the charts. Re-train your managers to treat people with kindness and respect!
Den T
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April 11, 2024
It’s rare that I’m blown away by someone’s customer service…this location managed to do that. They made a minor mistake on my order, I called to ask if they could just refund me for the missing item, they insisted on delivering it to me free of charge. Jamie was so spectacular to offer to go out of her way to do this, it was above and beyond. Thanks for making my day, for the excellent sandwiches we ordered and for being awesome!
KP OfficialTv
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September 06, 2024
I use to work here up until two weeks ago and since I didn’t put my two weeks in I did just quit the general manager crystal whatever her last name not only refused to give me my last work week tips but told another employee that’s she herself was refusing to give me my money rightfully earn and worked for my last week of working she’s disrespectful and I will be taking action against and reporting her.
Kimberly Hudson (Kimm H.)
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May 27, 2023
Would have been excellent if I would not have had the tomatoes that I said speci didn't want🤬🍅
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23141 Woodward Ave, Ferndale, MI 48220, USA
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I recently visited the Jimmy John’s location and, unfortunately, my experience was marred by the behavior of the manager. I was taken aback by her rude and condescending remarks directed at her staff members. It was disheartening to witness such disrespectful treatment in a public setting, especially in front of customers. Her comments not only created an uncomfortable atmosphere but also reflected poorly on the establishment as a whole. It is essential for management to foster a supportive environment for their employees, and her behavior was anything but that. Instead of enjoying my meal, I found myself feeling disappointed and disgusted by the blatant disrespect and inappropriate comments I observed. This experience has led me to decide that I will no longer be visiting this Jimmy John’s location. I believe that there needs to be a thorough investigation into Crystal's management style, as such behavior is not conducive to a healthy workplace or a positive customer experience. I hope that this feedback encourages necessary changes for the betterment of both the staff and patrons in the future.
I’ve always had good experiences here, but today I witnessed what I can only assume was a manager verbally berating her employee in front of the entire shop. It was extremely uncomfortable to witness and she didn’t seem to care about publicly humiliating him, speaking to him like a child, and telling him he was a bad person. I don’t care how good the sandwiches are or how well you treat your customers, if you’re verbally abusing your staff, you don’t deserve any stars! Shame on this manager for her disgusting behavior! Nobody should be spoken to that way at any job, let alone a minimum wage sandwich shop. I’m willing to bet the turnover rate at this store is off the charts. Re-train your managers to treat people with kindness and respect!
It’s rare that I’m blown away by someone’s customer service…this location managed to do that. They made a minor mistake on my order, I called to ask if they could just refund me for the missing item, they insisted on delivering it to me free of charge. Jamie was so spectacular to offer to go out of her way to do this, it was above and beyond. Thanks for making my day, for the excellent sandwiches we ordered and for being awesome!
I use to work here up until two weeks ago and since I didn’t put my two weeks in I did just quit the general manager crystal whatever her last name not only refused to give me my last work week tips but told another employee that’s she herself was refusing to give me my money rightfully earn and worked for my last week of working she’s disrespectful and I will be taking action against and reporting her.
Would have been excellent if I would not have had the tomatoes that I said speci didn't want🤬🍅