I wish I could give 0 stars the pic speak for self🤬🤬🤬 How are yall serving raw meat🤬🤬🤬🤬
Brandy Reeves
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June 23, 2023
I went to this White Castle today early morning 6:10 am and I received horrible customer service. I ordered 3 sausage egg & cheese sliders and 2 curtesy cups of water. I went through the drive-thru for about 5 mins then received my order. I checked my order at the window and discovered it was not fresh at all. Eggs were rubbery and dark which means they were old, the bun was cold and hard bread did not seem fresh. Sausage was undercooked and also cold. It seems as if they made the order prior to my purchase. So they had them sitting under a light. I told the cashier that they were not fresh and I’d like them to remake my order please. They took the order back and had me sitting for another 5 mins just to give me the same old breakfast sandwiches and when I callled over the phone management argued with me that they could review the cameras because the new set was fresh and this order clearly is not fresh. I asked for corporate number and was told it’s on my receipt which they never gave me back my receipt. I was told to call back for general manager later in the day. I’m just sad that this is how I’m being treated as a paying customer. It’s not about my 7$ that was waisted it was the service I received that was never corrected. If they were spending their money and time they would want there order made correctly and I wanted the same. I never return to this location again
Rachel Price
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September 27, 2024
Just waited 30 minutes for 4 burgers.. No apology, no nothing. Just “here you go.” Also didn’t give me the sauce I asked for. It’s funny, because someone was just telling me yesterday, How terrible the service was there for them. Avoid this location. Oh, forgot to add..the bun was so soggy it was like raw bread. Disgusting.
Charles “CT SOLO” Taylor
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October 07, 2024
My order was correct. However, the staff member I interacted with seemed ungrateful that they had a job. They were very abrupt and had no personality at all.
RcL
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September 13, 2024
I am fairly certain the night staff are wacked out on fentynal or are drunk. Just got home and opened up my food to see that I have 10 "sliders" consisting nothing but mustard. No patties, no pickles, just mustard and a little bit of onion. I am utterly flabbergasted. Last time I will stop by this place, I'd rather go hungry then support this establishment (instead of going hungry and supporting this establishment like I did tonight)
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21400 Woodward Ave, Ferndale, MI 48220, USA
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I wish I could give 0 stars the pic speak for self🤬🤬🤬 How are yall serving raw meat🤬🤬🤬🤬
I went to this White Castle today early morning 6:10 am and I received horrible customer service. I ordered 3 sausage egg & cheese sliders and 2 curtesy cups of water. I went through the drive-thru for about 5 mins then received my order. I checked my order at the window and discovered it was not fresh at all. Eggs were rubbery and dark which means they were old, the bun was cold and hard bread did not seem fresh. Sausage was undercooked and also cold. It seems as if they made the order prior to my purchase. So they had them sitting under a light. I told the cashier that they were not fresh and I’d like them to remake my order please. They took the order back and had me sitting for another 5 mins just to give me the same old breakfast sandwiches and when I callled over the phone management argued with me that they could review the cameras because the new set was fresh and this order clearly is not fresh. I asked for corporate number and was told it’s on my receipt which they never gave me back my receipt. I was told to call back for general manager later in the day. I’m just sad that this is how I’m being treated as a paying customer. It’s not about my 7$ that was waisted it was the service I received that was never corrected. If they were spending their money and time they would want there order made correctly and I wanted the same. I never return to this location again
Just waited 30 minutes for 4 burgers.. No apology, no nothing. Just “here you go.” Also didn’t give me the sauce I asked for. It’s funny, because someone was just telling me yesterday, How terrible the service was there for them. Avoid this location. Oh, forgot to add..the bun was so soggy it was like raw bread. Disgusting.
My order was correct. However, the staff member I interacted with seemed ungrateful that they had a job. They were very abrupt and had no personality at all.
I am fairly certain the night staff are wacked out on fentynal or are drunk. Just got home and opened up my food to see that I have 10 "sliders" consisting nothing but mustard. No patties, no pickles, just mustard and a little bit of onion. I am utterly flabbergasted. Last time I will stop by this place, I'd rather go hungry then support this establishment (instead of going hungry and supporting this establishment like I did tonight)