Great customer service will have me returning for my future auto repair and service needs. Heard a weird clunking sound, was freaking out since I work in sales all over the state and depend on my car to make an income. Needed it fixed ASAP. Brought it in just before 4/4:30 pm and asked them to take a look to see how bad the damage was. They said they would look at it tomorrow since it was nearing the end of the business day. Totally understood and left my keys with them to walk home. While I was still on the phone with the insurance adjuster by the CVS next door, he called me to tell me they fixed it. I couldn't believe it. I was so worried about how I was going to be able to rent a car to get to work the next day. It turns out it was a missing nut/bolt (don't know where it could've gone). They replaced it, were super honest and didn't charge me for the lone screw. Whatever that screw would've cost them now has made me a loyal and returning customer. Thank you again, totally saved the day!!
Jessica Annunziata
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August 30, 2024
This shop is incredible! Marcus is so kind and explains things so well, honoring your intelligence while offering his own impressive expertise. I have taken my very old (‘98!) car here several times, and they are always very honest and generous in describing what is going on and what the best route to take is. This shop is trustworthy, works efficiently, and offers very fair prices for the work.
Alan Benchich
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August 07, 2024
Went to Auto Pro for an oil change for the first time today. They were busy and all the bays were full (usually a good sign because it means that folks like the service). The man at the desk (Marcus?) asked me if I could come back at 2pm and they should be able to take me right away. I came back just before two and, as promised, they took my car right away! I have to say, Auto Pro is one of the cleanest, most organized auto repair shops I’ve ever seen. And the special they had for an oil change was the least expensive price I’ve paid in a long time. They found that I need new front brakes - and you know what, I believe them! I’ll be back to Auto Pro!
Mony Mone
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August 04, 2024
I had my car serviced a couple of times at the Ferndale 9 Mile location & I made them my "go-to" garage. They're friendly, honest, knowledgeable & prompt. Everything you need from a garage. I highly recommend the guys at at Auto Pro Service Center.
Mariam J
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August 09, 2024
calvin and marcus took amazing care of my vehicle and i. i dropped my car off in the morning and had it back before the end of the day. they provide great service with amazing employees. im so glad i found this shop they were absolutely amazing and couldn’t recommend them more!!
Our Address
621 E 9 Mile Rd, Ferndale, MI 48220, USA
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Great customer service will have me returning for my future auto repair and service needs. Heard a weird clunking sound, was freaking out since I work in sales all over the state and depend on my car to make an income. Needed it fixed ASAP. Brought it in just before 4/4:30 pm and asked them to take a look to see how bad the damage was. They said they would look at it tomorrow since it was nearing the end of the business day. Totally understood and left my keys with them to walk home. While I was still on the phone with the insurance adjuster by the CVS next door, he called me to tell me they fixed it. I couldn't believe it. I was so worried about how I was going to be able to rent a car to get to work the next day. It turns out it was a missing nut/bolt (don't know where it could've gone). They replaced it, were super honest and didn't charge me for the lone screw. Whatever that screw would've cost them now has made me a loyal and returning customer. Thank you again, totally saved the day!!
This shop is incredible! Marcus is so kind and explains things so well, honoring your intelligence while offering his own impressive expertise. I have taken my very old (‘98!) car here several times, and they are always very honest and generous in describing what is going on and what the best route to take is. This shop is trustworthy, works efficiently, and offers very fair prices for the work.
Went to Auto Pro for an oil change for the first time today. They were busy and all the bays were full (usually a good sign because it means that folks like the service). The man at the desk (Marcus?) asked me if I could come back at 2pm and they should be able to take me right away. I came back just before two and, as promised, they took my car right away! I have to say, Auto Pro is one of the cleanest, most organized auto repair shops I’ve ever seen. And the special they had for an oil change was the least expensive price I’ve paid in a long time. They found that I need new front brakes - and you know what, I believe them! I’ll be back to Auto Pro!
I had my car serviced a couple of times at the Ferndale 9 Mile location & I made them my "go-to" garage. They're friendly, honest, knowledgeable & prompt. Everything you need from a garage. I highly recommend the guys at at Auto Pro Service Center.
calvin and marcus took amazing care of my vehicle and i. i dropped my car off in the morning and had it back before the end of the day. they provide great service with amazing employees. im so glad i found this shop they were absolutely amazing and couldn’t recommend them more!!