I wasn’t going to comment or leave a review but this seems like this is an ongoing situation at this location. Me and my Husband shops within VIP Stores very frequently. On Wednesday my niece and I was going to shop for my husband around 4:30 pm to 5. I’ve witnessed drama at this location before with the ladies that work there. The ladies attitudes at this location is quite ridiculous given the fact that we spend 200$+ whenever we go. This is so unprofessional and it make us go to other places when we like to relax and shop VIP. We love the quality of the clothing there. Retail is supposed to an environment where we can relax. Maybe we need to go check out another location. I highly doubt that this store have the proper customer service skills. I’ve never seen so much business drama at a retail store BAD BUSINESS!!
Alena Hickman
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August 14, 2024
My first experience shopping with VIP Wear will be my last. I ordered a couple of women's jogging suits and a pair of sweat pants online. The men's jogging suits were cotton and this information was disclosed online, while the women's did not have the composition of the material listed. I ordered anyway thinking maybe they would also be cotton and if not, I could return them to a local store.
Firstly, it took a long time to ship and had not yet arrived by the given delivery date. UPS tracking also indicated that it had not even received the package yet. I emailed customer service a few days after the supposed delivery date about it and never received a reply, but my package did arrive the day after I sent the email.
Unfortunately, the women's jogging suits and sweat pants were 100% polyester, so I decided to return them. I went to the store only to discover that they do not offer returns in store, only exchanges. I was told that I would have to box up the items ( they came in a soft envelope) and go to UPS or USPS and pay to have them shipped to the store in order to get a refund.
Had I known that they had this awful return policy, I would never have shopped with them. It is not customer friendly at all. At the very least, they could have the materials of ALL of the clothing listed online, so that customers can make an informed decision.
Also, I made a trip to the store to return these items and I'm standing right in front of you, and you expect me to not only drive somewhere else, but also pay shipping again to have the items arrive to you by mail/UPS. That is ridiculous. It does not indicate on their website that they do not offer refunds in store.
Lesson learned.
Renee H
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July 31, 2024
Went in for ONE pair of jeans and came out with 7 bags. Thanks to Peaches and Donald for making it the BEST shopping experience I’ve had in a long time!!! ❤️ I’ll be back when I in town again.
Jeffrey B
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October 05, 2024
Beautiful Experience... ⭐⭐⭐⭐⭐ Service Superb😊 Great quality and prices You definitely will find what you're looking for but hey if not You WILL Find Something You LOVE!!!!🏆👍🏼
Stanley Headd II
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October 21, 2023
I went here about 2 weeks ago and I love it! I've never been here before and was in the area, soon as I walked in I noticed how clean and neat everything was and the staff was very friendly. They have a nice selection of men's clothes and I will DEFINITELY be back soon. 5 stars
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8916 Eight Mile Rd, Ferndale, MI 48220, USA
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I wasn’t going to comment or leave a review but this seems like this is an ongoing situation at this location. Me and my Husband shops within VIP Stores very frequently. On Wednesday my niece and I was going to shop for my husband around 4:30 pm to 5. I’ve witnessed drama at this location before with the ladies that work there. The ladies attitudes at this location is quite ridiculous given the fact that we spend 200$+ whenever we go. This is so unprofessional and it make us go to other places when we like to relax and shop VIP. We love the quality of the clothing there. Retail is supposed to an environment where we can relax. Maybe we need to go check out another location. I highly doubt that this store have the proper customer service skills. I’ve never seen so much business drama at a retail store BAD BUSINESS!!
My first experience shopping with VIP Wear will be my last. I ordered a couple of women's jogging suits and a pair of sweat pants online. The men's jogging suits were cotton and this information was disclosed online, while the women's did not have the composition of the material listed. I ordered anyway thinking maybe they would also be cotton and if not, I could return them to a local store. Firstly, it took a long time to ship and had not yet arrived by the given delivery date. UPS tracking also indicated that it had not even received the package yet. I emailed customer service a few days after the supposed delivery date about it and never received a reply, but my package did arrive the day after I sent the email. Unfortunately, the women's jogging suits and sweat pants were 100% polyester, so I decided to return them. I went to the store only to discover that they do not offer returns in store, only exchanges. I was told that I would have to box up the items ( they came in a soft envelope) and go to UPS or USPS and pay to have them shipped to the store in order to get a refund. Had I known that they had this awful return policy, I would never have shopped with them. It is not customer friendly at all. At the very least, they could have the materials of ALL of the clothing listed online, so that customers can make an informed decision. Also, I made a trip to the store to return these items and I'm standing right in front of you, and you expect me to not only drive somewhere else, but also pay shipping again to have the items arrive to you by mail/UPS. That is ridiculous. It does not indicate on their website that they do not offer refunds in store. Lesson learned.
Went in for ONE pair of jeans and came out with 7 bags. Thanks to Peaches and Donald for making it the BEST shopping experience I’ve had in a long time!!! ❤️ I’ll be back when I in town again.
Beautiful Experience... ⭐⭐⭐⭐⭐ Service Superb😊 Great quality and prices You definitely will find what you're looking for but hey if not You WILL Find Something You LOVE!!!!🏆👍🏼
I went here about 2 weeks ago and I love it! I've never been here before and was in the area, soon as I walked in I noticed how clean and neat everything was and the staff was very friendly. They have a nice selection of men's clothes and I will DEFINITELY be back soon. 5 stars