I went to this White Castle today early morning 6:10 am and I received horrible customer service. I ordered 3 sausage egg & cheese sliders and 2 curtesy cups of water. I went through the drive-thru for about 5 mins then received my order. I checked my order at the window and discovered it was not fresh at all. Eggs were rubbery and dark which means they were old, the bun was cold and hard bread did not seem fresh. Sausage was undercooked and also cold. It seems as if they made the order prior to my purchase. So they had them sitting under a light. I told the cashier that they were not fresh and I’d like them to remake my order please. They took the order back and had me sitting for another 5 mins just to give me the same old breakfast sandwiches and when I callled over the phone management argued with me that they could review the cameras because the new set was fresh and this order clearly is not fresh. I asked for corporate number and was told it’s on my receipt which they never gave me back my receipt. I was told to call back for general manager later in the day. I’m just sad that this is how I’m being treated as a paying customer. It’s not about my 7$ that was waisted it was the service I received that was never corrected. If they were spending their money and time they would want there order made correctly and I wanted the same. I never return to this location again
Richard Powers
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March 19, 2025
The buns on sliders are usually a little soft in the crave packs, but these were soggy. To the point they were falling apart. The shrimp bites were good, friendly staff
Alisa Turner
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January 13, 2025
They were very nice professional & the food was good.
Carey Jenkins
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April 26, 2025
The cashier was professional pleasant and friendly took my order and mention to have a good day.
Albert Speier
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February 14, 2025
When you order something and tell him that you just want onions on your hamburger should realize that but no they asked you do you want pickles do you want ketchup do you want mustard when you just got done telling them onions only where are they getting these people to work at these places I don't understand I really don't
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21400 Woodward Ave, Ferndale, MI 48220, USA
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I went to this White Castle today early morning 6:10 am and I received horrible customer service. I ordered 3 sausage egg & cheese sliders and 2 curtesy cups of water. I went through the drive-thru for about 5 mins then received my order. I checked my order at the window and discovered it was not fresh at all. Eggs were rubbery and dark which means they were old, the bun was cold and hard bread did not seem fresh. Sausage was undercooked and also cold. It seems as if they made the order prior to my purchase. So they had them sitting under a light. I told the cashier that they were not fresh and I’d like them to remake my order please. They took the order back and had me sitting for another 5 mins just to give me the same old breakfast sandwiches and when I callled over the phone management argued with me that they could review the cameras because the new set was fresh and this order clearly is not fresh. I asked for corporate number and was told it’s on my receipt which they never gave me back my receipt. I was told to call back for general manager later in the day. I’m just sad that this is how I’m being treated as a paying customer. It’s not about my 7$ that was waisted it was the service I received that was never corrected. If they were spending their money and time they would want there order made correctly and I wanted the same. I never return to this location again
The buns on sliders are usually a little soft in the crave packs, but these were soggy. To the point they were falling apart. The shrimp bites were good, friendly staff
They were very nice professional & the food was good.
The cashier was professional pleasant and friendly took my order and mention to have a good day.
When you order something and tell him that you just want onions on your hamburger should realize that but no they asked you do you want pickles do you want ketchup do you want mustard when you just got done telling them onions only where are they getting these people to work at these places I don't understand I really don't